FAQ
Frequently Asked Questions
We're here to help. Contact us at support@opeloak.com
Order & Product
Can I customize the product?
Absolutely! We can customize our luxury lighting to fit your space. This includes extending wire length, adding extra plugs, changing base colors, or modifying fixture styles. Simply reach out via chat or email with the product details.
What is the "3 Colors Changeable" option?
This versatile feature offers three lighting modes: White (6000K), Warm (3000K), and Neutral (4000K). You can cycle through these colors using your standard wall switch by toggling it off and on.
What is "Infinitely Dimmable" lighting?
This allows you to customize both brightness and color temperature (from 3000K to 6000K) using the provided remote control. Perfect for creating the ideal ambiance for any occasion.
Shipping & Tracking
How can I track my order?
Visit our Track Your Order page and enter your tracking number. Please note that for international shipments, tracking updates may pause for 28-40 days until the package is scanned at your local UPS/FedEx warehouse.
Installation Guide
How to install a Pendant Light safely?
For a safe and perfect setup, follow these steps:
- Power Off: Turn off the electricity at the main circuit breaker.
- Wiring: Connect White (Neutral), Black (Hot), and Green (Ground) wires securely.
- Mount: Secure the canopy firmly to the mounting bracket.
- Test: Adjust to your desired height and restore power to verify.
Payment
Can I pay by card without a PayPal account?
Yes! Select "Pay with PayPal" at checkout. On the following screen, click "Pay with Credit or Debit Card" to complete your transaction securely as a guest.